Help Center
Find answers to common questions about Guac eSIMs.
What is an eSIM?
Learn what an eSIM is and how it works for international travel.
How to install on iPhone
Step-by-step guide to installing your Guac eSIM on iPhone.
How to install on Android
Step-by-step guide to installing your Guac eSIM on Android.
My data is not working
Troubleshooting steps when your eSIM data is not connecting.
Refund policy
Guac's refund policy for eSIM purchases.
Guac Credit (cashback rewards)
How Guac Credit works and how to use your cashback.
Top up your data
How to add more data to your existing eSIM plan.
Device compatibility
Check if your phone supports eSIM for travel data.