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My data is not working

If your eSIM is installed but data is not working, follow these steps in order.

1. Check you're at your destination

eSIMs activate at the travel destination, not at home. Make sure you have arrived in the country your plan covers.

2. Turn on Data Roaming

This is the most common fix.

  • iPhone: Settings > Cellular > your eSIM plan > turn on Data Roaming.
  • Android: Settings > Network & Internet > SIMs > your eSIM > turn on Data Roaming.

3. Set the eSIM as your data line

Make sure your phone is using the travel eSIM for data, not your home SIM.

  • iPhone: Settings > Cellular > Cellular Data > select your travel plan.
  • Android: Settings > Network & Internet > SIMs > set your eSIM as the data SIM.

4. Restart your phone

A simple restart often resolves connection issues.

5. Toggle Airplane Mode

Turn Airplane Mode on, wait 10 seconds, then turn it off. This forces your phone to reconnect to the network.

6. Check APN settings (iPhone)

Go to Settings > Cellular > your eSIM > Cellular Data Network. The APN should be set automatically, but if it's blank, enter "globaldata".

Still not working?

Contact our support team. We can check your eSIM status and help you get connected.